Lead an established, experienced Care Finder teamUse your experience as a Care Finder (or other relevant experience) to support and improve the health journey of older people through the management of a small case load.  Enhance the health outcomes for older vulnerable communities across Brimbank, Maribyrnong, Melton, Hobson’s Bay, Wyndham and Moorabool About the RoleThis is a unique and rewarding role where you are able to use your extensive service delivery experience managing a small case load (approx. 0.5FTE), while further developing your leadership skills. The Team Leader component:This is a pivotal leadership role within this well established and high performing team.  You will provide positive and inclusive leadership to the team, promoting a culture of continuous quality improvement and professional development, including meaningful one on one supervision.  You will lead and facilitate the operational activities of the program, including planning, data collection, reporting and evaluation processes.  The role also leads the development and implementation of community engagement strategies that aim to connect with local target groups, communities, intermediaries and key stakeholders. This involves building strong relationships with priority groups including culturally and linguistically diverse communities, people with a disability and Aboriginal and Torres Strait Islander communities.You will work closely with an experienced Manager, be a key contact for our funding partner and participate in a range of external forums for the benefit of the IPC Health Care Finder team and the success of the broader program. You will support a culture of continuous quality improvements to enhance the service model and achieve the best client outcomes for some of our most vulnerable communities. The Service Delivery component:You will use your demonstrated experience as a Care Finder (or other relevant experience) to support and enhance the health journey of vulnerable older people through the management of a small case load.  You will bring well developed person centred engagement, interview and assessment skills and experience working with older people from a diverse range of backgrounds with challenges accessing aged care services and supports.  Including priority target groups that is, people with a disability, Aboriginal and Torres Strait Islander and CALD communities.You will also use your excellent knowledge of the aged care system and services, including My Aged Care to link eligible community members to these services and support them throughout their health journey.You will make a difference by​​Contributing to the operational success of the program â€‹Leading and facilitating the operational activities of the program, including data collection reporting and evaluation processes to meet program requirements. Enabling the broader team’s contribution to program deliverables and outcomes Providing positive and inclusive leadership to the team, promoting a culture of continuous quality improvement and professional development, including providing meaningful one on one supervision.  Utilising your demonstrated experience of managing a client case load, working in collaboration with the client to assess and identify their aged care health and wellbeing needs, care planning and linking with appropriate services and supports, including My Aged Care.   â€‹Providing a client centred approach that respects and responds to each person individual needs, preference, values and life experiences. Identifying known and emerging risks, monitoring and managing the appropriate mitigation strategies in consultation with Manager  Developing and implementing assertive outreach strategies to engage with our target groups, key stakeholders and intermediaries.  Identifying and maintaining strong relationships with key internal and external stakeholdersTo continuously improve referral pathways and accessibility of aged care services and programs.  Demonstrating your exceptional ability to engage and develop relationships with diverse communities, including older persons and those experiencing disadvantage. Being an active participant in a multidisciplinary team with a shared commitment to executing quality improvement process to enhance the service model  To succeed you will need:​​​Relevant qualifications in aged care, human services, social work, community services or health; Extensive relevant experience and specialist expertise in the aged care sector. Current or recent experience as a Care Finder highly desirable.​Demonstrated experience in leading multidisciplinary teams to meet KPIs, targets and achieving desired outcomes. An excellent understanding of the range of aged care supports and services, access and referral process, including My Aged Care. Understanding of, and demonstrated experience in targeted community and stakeholder engagement strategies A sound understanding and knowledge of the Aged Care Sector reforms and potential impacts to clients, service delivery and program operations.  â€‹A strong understanding of, and commitment to, cultural safety and trauma informed care Proven experience empowering individuals in a planned and structured way to improve Health and wellbeing outcomes, including CALD communities, people with a disability,Aboriginal & Torres Strait Islander community and those experiencing disadvantage. Excellent technical skills in Microsoft Office suite and client management systems,Experience with TrakCare is highly desirable.  â€‹A current full Victorian driver’s licence, a National Police Check, Working with Children’s Check We will offer you:Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth.Attractive Benefits Generous salary packaging benefits including novated leasing, paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.What next?If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Care Finder Success Profile, submit a covering letter, your resume and respond to a few questions.To find out more about the role, please contact Eliza Mead, Manager Community Connections, eliza.mead@ipchealth.com.au, 0448 909 165Applications Close:  Friday 5th December, 2025 Full Time, Fixed Term until 30th September 2026 (Special Project) $110,110 - $114,980 per annum + 12% superannuation and salary packaging benefitsClassified as Level 6 Social and Community Services Employee under the Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022. Our StoryWe are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.If you require a reasonable workplace adjustment to support you during the interview process please email Careers@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health. Success Profile/Position Description AUD Deer Park 3023

Team Leader - Care Finder

  • Lead an established, experienced Care Finder team
  • Use your experience as a Care Finder (or other relevant experience) to support and improve the health journey of older people through the management of a small case load. 
  • Enhance the health outcomes for older vulnerable communities across Brimbank, Maribyrnong, Melton, Hobson’s Bay, Wyndham and Moorabool 

About the Role

This is a unique and rewarding role where you are able to use your extensive service delivery experience managing a small case load (approx. 0.5FTE), while further developing your leadership skills. 

The Team Leader component:

This is a pivotal leadership role within this well established and high performing team.  You will provide positive and inclusive leadership to the team, promoting a culture of continuous quality improvement and professional development, including meaningful one on one supervision.  

You will lead and facilitate the operational activities of the program, including planning, data collection, reporting and evaluation processes. 

The role also leads the development and implementation of community engagement strategies that aim to connect with local target groups, communities, intermediaries and key stakeholders. This involves building strong relationships with priority groups including culturally and linguistically diverse communities, people with a disability and Aboriginal and Torres Strait Islander communities.

You will work closely with an experienced Manager, be a key contact for our funding partner and participate in a range of external forums for the benefit of the IPC Health Care Finder team and the success of the broader program.

You will support a culture of continuous quality improvements to enhance the service model and achieve the best client outcomes for some of our most vulnerable communities. 

The Service Delivery component:

You will use your demonstrated experience as a Care Finder (or other relevant experience) to support and enhance the health journey of vulnerable older people through the management of a small case load. 

You will bring well developed person centred engagement, interview and assessment skills and experience working with older people from a diverse range of backgrounds with challenges accessing aged care services and supports.  Including priority target groups that is, people with a disability, Aboriginal and Torres Strait Islander and CALD communities.

You will also use your excellent knowledge of the aged care system and services, including My Aged Care to link eligible community members to these services and support them throughout their health journey.

You will make a difference by

  • ​​Contributing to the operational success of the program 
  • ​Leading and facilitating the operational activities of the program, including data collection reporting and evaluation processes to meet program requirements. 
  • Enabling the broader team’s contribution to program deliverables and outcomes 
  • Providing positive and inclusive leadership to the team, promoting a culture of continuous quality improvement and professional development, including providing meaningful one on one supervision.  
  • Utilising your demonstrated experience of managing a client case load, working in collaboration with the client to assess and identify their aged care health and wellbeing needs, care planning and linking with appropriate services and supports, including My Aged Care.   
  • ​Providing a client centred approach that respects and responds to each person individual needs, preference, values and life experiences. 
  • Identifying known and emerging risks, monitoring and managing the appropriate mitigation strategies in consultation with Manager  
  • Developing and implementing assertive outreach strategies to engage with our target groups, key stakeholders and intermediaries.  
  • Identifying and maintaining strong relationships with key internal and external stakeholders
  • To continuously improve referral pathways and accessibility of aged care services and programs.  
  • Demonstrating your exceptional ability to engage and develop relationships with diverse communities, including older persons and those experiencing disadvantage. 
  • Being an active participant in a multidisciplinary team with a shared commitment to executing quality improvement process to enhance the service model  

To succeed you will need:

  • ​​​Relevant qualifications in aged care, human services, social work, community services or health;
  • Extensive relevant experience and specialist expertise in the aged care sector. Current or recent experience as a Care Finder highly desirable.
  • ​Demonstrated experience in leading multidisciplinary teams to meet KPIs, targets and achieving desired outcomes.
  • An excellent understanding of the range of aged care supports and services, access and referral process, including My Aged Care. 
  • Understanding of, and demonstrated experience in targeted community and stakeholder engagement strategies 
  • A sound understanding and knowledge of the Aged Care Sector reforms and potential impacts to clients, service delivery and program operations.  
  • ​A strong understanding of, and commitment to, cultural safety and trauma informed care 
  • Proven experience empowering individuals in a planned and structured way to improve Health and wellbeing outcomes, including CALD communities, people with a disability,
  • Aboriginal & Torres Strait Islander community and those experiencing disadvantage. 
  • Excellent technical skills in Microsoft Office suite and client management systems,
  • Experience with TrakCare is highly desirable.  
  • ​A current full Victorian driver’s licence, a National Police Check, Working with Children’s Check 

We will offer you:

  • Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
  • Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
  • Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
  • Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth.
  • Attractive Benefits Generous salary packaging benefits including novated leasing, paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Care Finder Success Profile, submit a covering letter, your resume and respond to a few questions.

To find out more about the role, please contact Eliza Mead, Manager Community Connections, eliza.mead@ipchealth.com.au, 0448 909 165

Applications Close:  Friday 5th December, 2025

  • Full Time, Fixed Term until 30th September 2026 (Special Project) 
  • $110,110 - $114,980 per annum + 12% superannuation and salary packaging benefits

Classified as Level 6 Social and Community Services Employee under the Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022. 

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email Careers@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.